Sales Office Administrator

Consulting & Corporate
March 20, 2024

Job Description


Job title: Sales Office Administrator

Company: Recra Consulting

Job description: About the JobRecra are working in partnership with a well-established bespoke business based in Leicester. We’re looking for a Sales Office Administrator to join the team!Sales:

  • To jointly oversee within the Sales Office team, the productivity of all Sales Office functions, ensuring that all daily, weekly and monthly Sales Office tasks are completed in line with the targets set by and agreed with the Sales Manager (where applicable)
  • Process sales enquiries both on and offline, via all of the company websites, and eBay channels
  • Actively follow up outstanding customer quotes and invoices on a daily basis
  • Actively engage with current, lapsed, and potential customers through targeted telephone calls and email
  • Maintain customer and company records up to date with contact names, email addresses company type and industry sector, along with telephone numbers on Sage, ready to export to CRM when ready
  • To provide and maintain an exceptional level of customer service
  • Achieve and maintain detailed product knowledge across all of the company product ranges
  • To ensure that during holiday or absence your colleagues have full visibility of your work and a full handover is completed prior to any pre-booked absence

After Sales:

  • Chase outstanding Purchase Orders and advise all Sales Order Staff of any progress or delays
  • Ensure customers are kept informed of any variation to delivery dates
  • In conjunction with the Operations Manager, manage customer repairs throughout the business.

Key tasks

  • To collate general sales orders, invoices and quotes and pass them for fulfilment.
  • When required, book in supplier orders and pass to despatch.
  • When required and requested, assist in fulfilling other roles within the business
  • To provide first line support by answering all incoming lines within 5 rings when possible
  • To identify key customers who need additional service and attention and feedback to the management team to organise account meetings and reviews.

Key results/objectives

  • Process all sales on the day they are received
  • Follow up all quotes and invoices on a daily basis to maximise the sales conversion ratio
  • Meet agreed weekly targets for:
  • Order processing
  • Quote & invoice follow ups
  • Sales Prospecting
  • New Customer Acquisition

For More Information Contact Megan @ RecraAbout Recra ConsultingAt RECRA, we have a drive and passion to establish and build long lasting relationships.
We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market.Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best.
We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What’s been missing from previous roles and what is really key in the next role.About Recra Consulting:At RECRA, we have a drive and passion to establish and build long lasting relationships. We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best. We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What’s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in’s and out’s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.

Expected salary:

Location: Leicester

Location

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