Sales Performance Coach – Various Locations (Remote Working/Site visits)
Job Description
Job title: Sales Performance Coach – Various Locations (Remote Working/Site visits)
Company: Royal Mail
Job description: Job reference number 307110
Sales Performance Coach – Various Locations (Remote Working/Site visits)
Starting Salary £51,483 increasing to £55,277 after 12 months
Car allowance of £4000 or £3500 cash equivalent
Annual bonus potential
Generous annual leave offering of 25 days, plus bank holidays, increasing to 27.5 days after 10 years service
Company pension scheme with highly competitive contribution rates
Full time
Permanent
There are 6 vacancies over 6 areas – Scotland to Carlisle, Leeds to Carlisle, Nottingham to Wakefield/Huddersfield, Peterborough to Bournmouth, Cornwall to Guilford, Cardiff to Manchester. Regular travel will be required within your area.
We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people who want to be part of this exciting new team – shaping how we drive sales excellence and build confidence in order to deliver exceptional results.
Are you a qualified, experienced Sales Coach (ILM Level 3-5)? Do you have strong leadership skills with the ability to empower and manage individuals and teams to success? We need someone who has energy, and ambition to be part of Royal Mail’s change story! Interested? More details and how to apply can be found below.
Reporting into the Lead Sales Performance Coach you will be responsible for coaching and developing sales professionals to help them achieve their sales targets and exceed their performance goals.
This is a remote working role with site visits three days per week, with flexibility required in line with business needs. Due to the nature of the role, the successful candidate must have a full UK Driving Licence.
About the role
Working collaborating with Sales Leaders/Managers, you’ll identify areas of improved sales effectiveness within the sales process. You will deliver regular one-on-one coaching sessions to help salespeople improve their skills and achieve their sales targets, tracking/reporting on sales team performance metrics and adjusting coaching plans as needed.
You will develop customised coaching plans for each salesperson and regional team, focusing on areas such as prospecting, pipeline management, and deal closing techniques. You’ll lead the mechanism for producing feedback on sales calls, customer visits, presentations, and other customer interactions to help salespeople improve their techniques and close more deals.
You will develop and maintain a culture of continuous improvement by promoting best practices and sharing success stories, continuously monitoring industry trends to stay up-to-date and relevant. Alongside this, you’ll ensure that compliance, sales ways of working, CRM Siebel/sales force, and all Sales standards are given key focus within coaching conversations.
Provide coaching support and management of Sales Graduate, Sales Apprentice & Work placement programs/individuals including coaching liaison with external and internal training providers, support the introduction and adoption of Salesforce CRM within Sales teams.
About you
To truly excel in this role, you’ll possess, and be able to evidence, the skills and experience listed below:
Key Skills
- Strong understanding of sales methodologies, techniques, and tools
- Excellent communication, influencing and interpersonal skills across a wide spectrum of internal and external stakeholders
- Ability to work collaboratively with sales managers, sales training managers and sales operations
- Strong analytical skills and ability to track and report on sales team performance metrics
- Excellent personal management skills including integrity, adaptability, agility, and resilience
- Strong commercial acumen and an appreciation of the commercial strategic requirements of Royal Mail
- Effective understanding and workplace application of core Sales competencies levels
Experience
- Strong experience in commercial environment i.e. sales, with a proven track record of success
- Previous experience of coaching, training, or mentoring sales professionals, sales management
- An understanding of all Royal Mail products, services, and ways of working
- Experience with identifying and deploying best practice (internal & external)
Qualifications
- Coaching Certification Level 3-5 (desirable or plan to work towards) as well as coaching experience
- ISP (Institute of Sales Professional) Registered Sales Professional
- ISP (Institute of Sales Professional) Certificate in Sales Professional
- Flexible on travel with a full driving licence
- Bachelor’s degree in business, sales, marketing, or a related commercial field (desirable)
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Extra Benefits
- Generous holiday entitlement of 25 days (plus bank holidays), increasing with years completed service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes – partnership and matching share offer
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits – You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support – information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with – Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products – free keep safe & redirection, partner discounts
- Free stamps at Christmas
*Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
For more information on Royal Mail Group and our values please click here:
Next Steps
The next stage of the selection process will be a face to face interview/assessment.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
For more information on Royal Mail Group and our values please click here:
Closing Date: Sunday 4th January 2024. Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-POST #RMG #LIMRT
Expected salary: £51483 – 55277 per year
Location: Huddersfield
