Sales Tools Adoption and Support Specialist
Job Description
Job title: Sales Tools Adoption and Support Specialist
Company: DHL
Job description: Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.
DHL Express UK is part of the Deutsche Post DHL Group – the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.
Certified International Specialists
From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.
Our Values
Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;
- Head: Being Results Orientated & Leveraging Strengths
- Heart: Providing Purpose & Having and Creating Trust
- Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities
In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.
Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!
Tasks and Responsibilities
A Sales Tool, Adoption and Support Specialist is responsible to support the Head of Sales Process & Tools for UK to ensure that all Sales tools are used in the most efficient and effective way, in line with agreed business and sales processes. You will need to be proactive upon request support for all end users and ensure current tools continue to meet the evolving requirements of the business. You are responsible for achieving regional and country adoption, usage and quality targets.
- Help manage country roll out and implementation of sales processes/tools, such as Offer Management and Guided On boarding
- Manage tool usage and user behaviour to ensure all tools are used in line with UK Business and Global Sales Processes
- To gather feedback and present UK development requirements to relevant country/regional teams
- Ensure implementation and support of sales tool related processes for Global / Regional initiatives
- To manage and review all existing Tools SLA and to deploy new sales tool versions and functionality and integrate into business
- Ensure compliance with all relevant legislation and company/country policies
- First point of escalation for Sales with regards to Sales Processes and Tools
- Develop constructive partnerships with all key M&S and stakeholders including – Regional Sales Managers, Marketing/Product Management, KA Industry Heads, Areas Sales Managers, Regional Field Sales Trainers, Sales Training and BDM’s
- Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
- Adhere to customs / import / export procedures as applicable
- Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
Our Promise to You – Benefits
- Competitive salary
- Eligibility to participate in performance related bonus schemes
- Generous holiday entitlement increasing with years completed service
- Company pension scheme with excellent contribution rates
- Life Assurance
- Enhanced maternity pay
- Generous company sick pay
- A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
- Discounted Health Assessments
- Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
- Excellent training and development opportunities with a strong focus on internal promotion
Your Profile – Skillsets and Attributes
- Excellent Planning and Organising
- Excellent communication skills both verbal and written
- Strong customer orientation and business acumen
- Flexible approach to work with a proactive attitude
- Cross Border Thinking,
- Some knowledge of relevant DHL Sales Tools: COMET and/or iPresent is advantageous
- Knowledge of any other CRM/SFA or MS tools
- Experience of automating Sales Processes or other work processes
What’s Next?
- Apply now and upload your CV online.
- If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
- Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.
Privacy Notice
DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.
Expected salary:
Location: Derby
Job date: Fri, 19 Jan 2024 01:48:36 GMT
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