Senior Administrator, Student Services at Manchester Metropolitan University

The Student Services Directorate delivers high-quality, student-focused support that enables our students to achieve their full potential. We place students at the heart of what we do, support their wellbeing, and ensure they have timely access to a range of professional services.   

Student Services provides support to students via the following services: 

• Chaplaincy 
• Counselling, Mental Health and Wellbeing 
• Inclusion and Disability 
• Inclusive Learning Communities 
• Peer Assisted Learning  
• Sport 
• Study Skills
• Student Engagement
• Student Welfare 

We are recruiting for a Senior Administrator to join the Student Services Operations team to support the work of the Counselling, Mental Health and Wellbeing Service, who provide professional and therapeutic support and advice for students experiencing emotional difficulties and mental health issues. 

In this student-facing role you will be based predominantly on campus. 

About the role:  

You will: 

• Provide a high-quality reception service for the Counselling, Mental Health and Wellbeing Service, acting as the first point of contact and managing enquiries from students, staff and others. 
• Provide administrative support for the Service, ensuring that processes relating to students registering with the Service and booking appointments are completed efficiently. 
• Ensure urgent matters are prioritised and escalated in an effective and timely manner in line with agreed procedures. 
• Maintain data and files in the client record system for the Service, ensuring data accuracy and providing information to managers as required.   

About the candidate: 

Excellent organisational and communication skills are essential for this role.  You will also: 

• have experience of reception and administration work in a similar setting 
• be confident in following agreed procedures when referring or escalating enquiries 
• have the ability to remain calm under pressure 
• be self-motivated with the ability to manage and prioritise your own workload 
• have excellent IT skills, with the ability to use Microsoft packages and CRM/database systems 
• be able to work flexibly as part of a team and adapt to a changing workplace. 

The ideal candidate will be an experienced Administrator, ideally with experience of working in a similar setting in education, healthcare or related areas. 

To apply: 

To apply for this post, please submit your CV and cover letter via our application portal. In your cover letter, please outline how you meet the essential requirements in the person specification paying particular attention to: 

• Your experience of working on a busy reception and managing a high volume of enquiries 
• Your experience of following procedures when referring enquiries and escalating issues. 
• Your ability to of delivering high standards of customer service. 

For enquiries about the role, contact Eve Ryan e.ryan@mmu.ac.uk

Manchester Met University is committed to creating an intentionally inclusive culture of belonging that promotes equity and celebrates diversity. We understand the importance of having a diverse workforce and the benefits it can bring to ensuring diversity of thought and innovation in everything we do. We, therefore, encourage applications from our local and international communities, in particular people from ethnic minority groups, disabled people and people who identify as LGBTQIA+.