Senior Business Analyst
Job Description
Job title: Senior Business Analyst
Company: Marks & Spencer
Job description: Job Description:
Over the last 3-4 years we have successfully driven the modernisation of our product offer – a multi-year journey, an amazing achievement, and one we are truly proud of. We must now modernise the way we ‘bring products to market’, making it easier for everyone to deliver their part of our end-to-end processes.
The E2E Clothing & Home Transformation scope, direction and investment has been agreed and we are now embarking on a very deliberate journey to enable and simplify the way we operate.
To visualise and design what good looks like in the future, understand how best we drive change, and embed the new ways of working, we have established a transformation team made up people who can lead projects and drive change, and we have some external change experts partnering with us.
End-to-end transformation means – changing what we do and changing how we do it.
As a cross functional programme, you will work across the C&H Business including Sourcing, Supply Chain, International, M&S.com, Retail, Outlets and 3 Party Brands, Planning Platform and D&T..
We have a flexible / hybrid approach – talk to us about part time or job share opportunities in this role, if it’s meaningful to you, it’s important to us.
What’s in it for you
Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% Colleague discount on most things from furniture, fashion and food.
- A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
- Attractive annual bonus, based on company performance and personal goals.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
- Charity Volunteer Day – A paid day away from work to support your chosen charity.
- A very generous Defined Contribution Pension Scheme and Life Assurance
Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to the UnMind App as well as many other schemes
What you’ll do
Your key accountabilities will include
- Works with the business to methodically investigate, analyse, review, define and document business requirements, functions and processes identifying available options for business process improvement by:
- Define and document both the ‘as is’ and ‘to be’ business requirements and the business processes required
- Work alongside the Development Manager in defining the acceptance criteria with business representatives in establishing changes to process, assessing the impact of the proposed solution and any changes required to embed the solution.
- Support the Development Manager and Change Team to provide detailed business process knowledge to facilitate Change Impact Assessments
- Work alongside the Change Team in liaising with the business to make sure that the training team has sufficient information on how the new solution will work to be able to create the training materials.
Who you are
Your skills and experience will include
- Enjoy delivering at pace in complex environments, driving the delivery of outputs through multiple stakeholders.
- Comfortable and effective working and managing across different business units, functions, teams, understanding and balancing the needs of different stakeholders throughout.
- Excellent communication and presentation skills using a variety of tools (e.g. Excel, Powerpoint), with a passion for impactful storytelling that engages audiences and inspires them to act or advocate.
- Strong experience in dealing with business users, determining requirements and priorities as well as resolving issues.
- Expert analytical skills being able to quickly acquire an understanding of a problem or situation and identify practical alternatives to model, weighing up the benefits in order to recommend a high-level solution.
Everyone’s welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We’re an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
