Senior Business Analyst – Billing
Job Description
Job title: Senior Business Analyst – Billing
Company: Experian
Job description: Company Description
Discover the Unexpected
Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.
Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.
Job Description
We are looking for a Business Analyst to join a fast-paced, delivery-focused team as we venture into the next phase of a major programme of work, transforming the billing capabilities of a firmly established, market-leading B2B business as part of a wider Lead to Cash transformation programme. This role requires someone who has experience of highly transactional billing environments and is adept at working across delivery methodologies to understand our client and business needs, define use cases and work with a cross-functional team of experts to help deliver the vision.
Why this role is important to us
Working as part of the Billing Centre of Excellence, the BA will have strong communication and rapport-building skills, acting as the conduit between the customer and business needs and the supporting tech, data and capability development teams. The ability to translate complex needs into functional requirements in conjunction with the solution owners and support the product owner with prioritisation and refinement of the backlog with a hands-on approach is highly desirable.
Work that matters – What you’ll be doing
- Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration.
- Works iteratively with stakeholders, to identify and measure potential benefits, available options for consideration, and to help define acceptance tests.
- Supports operational readiness activity and handing over of systems and processes into BAU.
- Create documents as required, in particular Requirement Traceability Matrix (RTM), Business Requirements Documents, Process Maps.
- Effective planning and prioritisation skills to manage team tasks in an appropriate way to deliver on project commitments
- An awareness of current technological trends coupled with a strong business acumen.
- A software development or data analysis background or experience in engaging with software development teams and test teams is desirable but not essential.
- Experience in working with offshore or outsourced development teams and third-party suppliers is desirable but not essential
- Ability to influence stakeholders and challenge effectively, focusing on making future-proof decisions.
- Works collaboratively, leads by example and inspires the trust of others
Qualifications
What you’ll need to bring to the role & Experian
Critical Experience:
- Driving workshops and requirement elicitation
- Strong stakeholder engagement and influencing skills
- Understanding of billing technologies, processes and data management
- Data analysis skills
- Experience in Billing Processes and understanding of Systems, Payments processing and Revenue Assurance processes and solution implementation
- Experience leading as Business Analyst and strong functional knowledge of Billing Solutions, processes and operations
Desirable Experience:
- Working within a regulated environment
- Large-scale, B2B environment
- Complex data environment
- Multiple product environment
- Exposure to systems analysis and design
- Understanding of agile and waterfall delivery methodologies
- Good understanding of the end-to-end Prospect to Cash processes and solutions concepts
- Project Management experience would be useful – ideally with PMP/PRINCE2 Certification
More about you
As a minimum the candidate will be proficient in the following:
- Oral and written communication skills
- Interpersonal and consultative skills
- Facilitation skills
- Analytical thinking and problem solving
- Being detail-oriented and capable of delivering a high level of accuracy
- Organisational skills
- Knowledge of business structure
- Cost benefit analysis
- Processes modelling
Everyone has different experience, and so please don’t rule yourself out if you cannot ‘tick’ all of the qualities mentioned above. Talk to us about the experience that you do have.
Additional Information
Our uniqueness is that we truly celebrate yours.
Experian’s culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering… the list goes on. We’re an award winning organisation due to our strong people first approach.
Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers – Creating a better tomorrow together
Expected salary:
Location: Nottingham