Senior Employee Relations Manager
Job Description
Job title: Senior Employee Relations Manager
Company: Global Banking School
Job description: At GBS (Global Banking School), our mission is to change lives through education, we take an inclusive approach to recruiting students and staff, and invest in our people with an aim to widening access to higher education among groups currently under-represented in the sector.
GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare, and more. We are an approved institute on the Office for Students Register and have been reviewed and approved by the Quality Assurance Agency.
We are looking for a Senior Employee Relations (ER) Manager with deep experience influencing and impacting high-growth businesses through effective management (both proactive and reactive) of a wide range of employee relations issues.
- Lead and coordinate the activities of a team of HR officers to ensure the team responds and resolves ER queries and cases promptly, fairly, consistently, commercially, and pragmatically.
- Define and support the implementation of an ER operating model including policy, process, governance, and capability.
- Provide guidance and advice on sensitive complex scenarios (i.e. negotiated departures, potentially significant matters where there are people and business risk).
- Partner with key stakeholders to facilitate appropriate outcomes to mitigate risk and develop remediation plans for behavioural, cultural/work environment issues.
- Partner People Team Leads to proactively advise on wider people-related issues that span the employee lifecycle.
- Manage the Employee Relations caseload and provide expertise, support, coaching, and advice to your team of Officers.
- Own and manage all Employee Relations policies, creating them where necessary, and ensuring processes and SLAs are followed.
- Analyse employee relations trends to help develop proactive strategies solutions, programs and policies.
- Create executive briefings, case summaries, proposals, and materials including content across the team to support programs (manager trainings), processes (flow charts), and executive summaries (PowerPoint).
- CIPD qualified with 10+ years Employee Relations or related employment law experience.
- Strong leadership skills with team management experience.
- You’ll have strong Employee Relations experience and be able to demonstrate commercial acumen; you will be comfortable navigating & reducing risk, providing effective employment relations-based business solutions that support operational outcomes.
- Ability to think strategically and focus on the most important issues.
- You’ll have a good understanding of UK employment legislation.
- A relationship builder with the credibility to take the lead and challenge or influence people’s thinking.
- Strategically skilled in developing creative solutions, utilising data analysis and the ability to leverage HR analytics to make better decisions.
- Capability to work with limited direction, usually within a complex and often ambiguous environment, to drive linear, fact-based insights, recommendations, and solutions.
We improve lives through education, committing to inclusiveness, and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs, and cultures here at GBS—people are the heart of everything we do and our aspirations for the society we want to see in the future, and as such, we welcome people of all ethnicities, genders, ages, and abilities.
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