Senior IT Analyst

IT
April 8, 2024

Job Description


Job title: Senior IT Analyst

Company: DHL

Job description: DHL, an award-winning, leading supply chain business is seeking an IT Analyst, providing on site IT support within a Business unit and act as customer liaison for all IT services impacting the site.IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.WHAT DOES THE ROLE ENTAIL?As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

  • Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination.
  • Play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT.
  • IT Service Management – delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs.
  • Support the management of IT products.
  • IT Implementation – support and delivery of IT solutions, services, and processes.
  • IT Change Management – support and run all local site changes and release management, using required predefined tools and processes, for IT systems.
  • Internal Customer Relationships – lead and co-ordinate relationships and communication with business partners.
  • External Customer Relationships – support communication with external customers as appropriate to support business development and existing operations.
  • Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams.
  • Training and Documentation – maintain required IT documentation for training and testing procedures.
  • Ensure that DHL IT Strategy and Governance is adhered too.
  • Ensure knowledge and compliance to Health and Safety procedures for the team (if appropriate) ensuring training for all team members is kept up to date.

WHAT DO WE NEED FROM YOU?

  • Logistics or Supply Chain Industry (desirable).
  • Warehouse Management System – JDA Dispatcher (desirable) with an interest in business technology and how to apply it in an operational environment.
  • IT experience – Technical or Application Knowledge (essential).
  • IT Service Management.
  • Experience of Internal Customer and Stakeholder Management with good influencing skills.
  • Experience of working on change management activities.
  • Project and Implementation experience (desirable).
  • Staff Management experience (desirable).

WHY CHOOSE US?As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

  • Access to our Private Medical Insurance through AXA Health
  • Free confidential 24/7 GP Service
  • Hundreds of discounts (including Retail, Childcare + Gym)
  • Affordable loans & Enhanced Pension Scheme
  • 24/7 employee support service for you (+ family) with access to free counselling and much more

OUR APPROACH TO DIVERSITY & INCLUSIONWe will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging:BE AN ESSENTIAL PART OF EVERYDAY LIFEDHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.#UKIDSCWellBeing

Expected salary:

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