Senior IT Support Desk Technician

IT
January 7, 2024

Job Description


Job title: Senior IT Support Desk Technician

Company: Aztech IT Solutions

Job description: About The Role

Aztech IT has grown from strength to strength since 2006 and was recently recognised in Britain’s Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.

Aztech IT is seeking a customer-focused, 3rd Line IT Support Desk Technician to join our Service Delivery team in Milton Keynes.

The successful candidate will be part of our IT Support Desk Team based at our office in Linford Wood, Milton Keynes.

You will be an experienced Senior IT Support Technician and come from the background of an IT Managed Service Provider. The successful Senior IT Support Technician will be a motivated, natural problem solver with the capacity to work in a fast-paced environment.

It is essential to have a passion for technology and provide outstanding customer service.

Responsibilities

  • Providing efficient and effective customer service to end-users, clients and other stakeholders in line with AZTech IT’s standards.
  • Acting as an escalation for the 1st/2nd line team for all technical service requests.
  • Logging and maintaining support issues detail throughout a service ticket lifecycle.
  • Responding appropriately to more complex problems through escalation.
  • Prioritisation and management of workload to ensure client SLAs are met.
  • Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s and delivering against our KPI’s.

Skills and Attributes Required

  • 1-2 years demonstrable experience in a 3rd Line IT Support Desk Technician role (from an IT MSP).
  • Able to deliver and troubleshoot complex technical solutions and a good problem solver.
  • Strong communication and documentation skills.

Excellent Technical Knowledge

  • Office 365
  • Azure
  • Windows Server
  • Active Directory
  • Windows 10
  • PC & Server hardware

Desirable Technical Knowledge

  • Networking & Firewalls
  • VMware & Hyper-V
  • SharePoint

Desirable Qualifications / Certifications or working towards

  • Microsoft Azure Administrator Associate
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • MCSE/MCITP
  • CCNA

Package Details

  • Salary is up to £45k pa, dependant on experience and accreditations
  • 24 Days Holiday Increasing with long service up to 26 days 1 day off for your birthday
  • The hours of work are 37.5 per week., Monday to Friday.
  • Based in the Milton Keynes Office with hybrid working.

Employee and Office Benefits

  • Excellent training / development opportunities – The Aztech Academy
  • Paid technical training portal and exam bonus – LinkedIn Learning
  • Perkbox – Hundreds of different perks delivered to your mailbox weekly
  • Health cash plan – This includes gym discounts.
  • Paid for company nights out

To apply for this role, you must be eligible to work in the UK and have working rights in place at application stage.

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Expected salary: £45000 per year

Location: Milton Keynes

Job date: Sat, 16 Dec 2023 23:10:16 GMT

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