Service Admin Co-ordinator

Job Description

Job title: Service Admin Co-ordinator

Company: Advancing People

Job description: Do you have previous experience working in a service management team or support centre?Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on!The overall purpose of this role is to process all service requests in a timely and efficient manner and to optimise the admin process.Key responsibilities· Handle all in and out bound support centre calls.· Initial Logging of Customer calls· Administer Customer SLA and escalate where appropriate· Administer technical support centre staff, setting and measuring KPI.· Provide service delivery reports as contractually required for both customers and suppliers· Administer service data from engineers and service agents· Ensure customer billing is handled in a timely manner· Handle Print on Demand (POD) and parts cost control and process· Monitor service partner supplier performance, help implement necessary improvement plans with the Service Manager· Work with 2nd line support teams to improve customer delivery· Key Part of the customer/supplier complaint processKey competencies· Experience working within a service management team/support centre· Excellent telephone communication skills· Ability to document communications with customers and staff· Understand contractual SLA’s and be able to provide support within these· Good general computer skills, such as email and Microsoft Office· Good Team Player· Able to multi task· OrganisedLocation: Bedford office/hybridSalary: £25,000Package: 10% OTE Performance Bonus + 26 days per annum holiday (exclusive of bank holidays) + Pension (6% Employer Contribution/3% Employee Contribution) + Life AssuranceAdvancing People – Recruitment SpecialistsAdvancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Expected salary: £25000 – 27500 per year

Location: Bedfordshire

Job date: Sat, 23 Mar 2024 02:59:39 GMT

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