Service Design and Adoption Lead (Hybrid)
Job Description
Job title: Service Design and Adoption Lead (Hybrid)
Company: Swiss Re
Job description: Take the ContactOne services and user experience to the next level by leading a team of passionate service designers!About the roleIn this role, you drive the user experience and service effectiveness of the whole ContactOne (C1) ecosystem. ContactOne is the ‘one place to go’ for employees and clients to get what they need from SwissRe, and covers services like IT, HR, group functions, solutions.Key responsibilities:
- Define content management and UX standards for C1
- Lead a team of 8 service designers (line manager and coach)
- Act as senior service designer on larger/more complex initiatives
- Drive change management and engagement activities to support the ContactOne strategy
About the teamIn Customer Service we empower our clients and employees by making it quick and easy to get what they need from SwissRe to thrive in doing their jobs. We are the one place to go to get help internally and externally. Boosted by AI and digital self-service we are a passionate, global team which drives innovation to create outstanding customer experiences, leverage scaling effects and foster talent in an agile digital world.About youYou are a proven people leader with a track record of service design.
- Experience in People Leadership, incl. remote leadership
- Experience in Service Design and Change Management
- Stakeholder management skills
- Experience/education in search engine optimisation, content management, UX design, design thinking, customer journey mapping are all a plus
We look forward to your application.#LI-HybridAbout Swiss ReSwiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.Keywords:
Reference Code: 128918
Expected salary:
Location: Folkestone, Kent
