Service Desk Analyst
Job Description
Job title: Service Desk Analyst
Company: Cathedral Appointments
Job description: Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance
A privately owned, small technology company are looking for a Service Delivery Analyst to join their team based in Exeter. This is a full-time permanent position offering hybrid working; with a minimum of 2 days a week in the office. With working hours of 37.5 hours per week, Monday to Friday covering 8 am- 6 pm (Rota).
As a Service Delivery Analyst, you will be required to conduct site visits mainly in Devon and on occasion, you will need to travel further afield i.e. Cornwall, Somerset, and Bristol areas. A driving licence and your own vehicle with business insurance are essential.
Service Delivery Analyst Responsibilities:
- Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start to finish
- Dealing with a range of customer incidents, resolving, and progressing proactive alerts, both in person and remotely
- Providing support to the internal training team
- Providing customers with a one-stop support service
Service Delivery Analyst Requirements:
- Proven experience in providing excellent IT support
- Experience working within a Service Level Agreement (SLA) environments
- Microsoft Certified on a desktop Operating System (Windows 7 onwards)
- Familiarity with HP System Manager, Dell OpenManage, ymantec Backup Exec, Veeam, Datto, NSLookup, Ping, and Tracert
- Experience with 3rd party Vendors – HP Dell and Lenovo
- A full UK driving licence and your own vehicle with Business Insurance
Company Benefits:
The company aspire to promote a healthy work-life balance and offer opportunities to forward a successful career in IT with learning and development plans. They also have the following benefits in place:
- 23 days’ holiday (plus bank holidays) which increases with length of service
- Extra day off on your birthday
- Instant reward and recognition scheme; earn gift cards for popular retailers
- Family & discretionary leave (for those important moments in life)
- Hybrid working
- Access to company van (terms and conditions apply)
- Regular social and charitable fundraising events
- Free Office 365 subscription and domain name
- Pool table, bar football and retro gaming areas in the office
- Staff tickets for Crealy Theme Park
- Cycle-to-work scheme
- Enhanced pension scheme
Recruitment Consultant: Conor Mellamphy
Ref: 10330
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