Service Desk Technical Officer (Full Time, Permanent) at Harper Adams University

This customer facing position provides the first point of contact for IT and audio-visual requests where urgency is assessed before either being resolved by the Service Desk team or escalated to the wider IT team. The role holder will work closely with technicians undertaking an administrative service desk role which includes ticket handling, document control, providing guidance to staff and students, and liaising with departments on IT requirements in addition to undertaking 1^st Line technical tasks. The successful applicant will receive training on university specific technical tasks that are required. 

Good communication skills are essential along with a confident telephone manner, an understanding of business etiquette, and good knowledge of Microsoft Office. Experience of working in a 1^st line technical or customer facing service desk environment or having related certification is desirable. 

If you have any queries or questions or for an informal discussion, please contact the IT/AV Service Delivery Manager, Clive Wells, at cwells@harper-adams.ac.uk 

For further information about the University or to see full job description, please visit our website at www.harper-adams.ac.uk                                                                                                              

Application Procedure: 

Please click on the above ‘Apply’ button to be redirected to our website Harper Adams e-Recruitment programme at http://jobs.harper-adams.ac.uk to be completed no later than midnight on 25^th January 2024.

Should you require any adjustments to complete your application for this role then please contact vacancies@harper-adams.ac.uk