Servicenow Business Analyst – SC
Job Description
Job title: Servicenow Business Analyst – SC
Company: iO Associates
Job description: 2 x SC Servicenow Business Analysts needed.
Outside IR35
Fully Remote
6 Month Contract
Must be SC Clear or SC Eligible
The ServiceNow Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes across various ServiceNow implementation projects. The Senior Business Analyst will manage customer outcomes on complex level projects.
What You Will Be Doing
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
What You Bring Along
- 3 years of of experience working in a business-analyst related role
- Strong knowledge of business process architecture principles for cloud-based platforms
- Knowledge and exposure to the ServiceNow platform preferred
- Exposure to Technology workflows, such as ITSM and ITOM desirable
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Strong leadership capabilities
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
Please send your CV if interested.
Expected salary:
Location: London
Job date: Sun, 14 Jan 2024 02:39:07 GMT
