Social Media Community Manager – French and German

Advertising & Media
January 7, 2024

Job Description


Job title: Social Media Community Manager – French and German

Company: Accenture

Job description: Job Title: Social Media Community Manager – French and German
Location: Birmingham (hybrid)

Career Level: CL11
Salary: Competitive package

What we do?

As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

Role Overview:

Working closely with our Community Management Team you will be directly responsible for managing the community for our main social media client on their specific market platforms depending on language/s.

You will be responsible for responding to and starting engaging conversations with the existing community. You will have to ensure to stick to strict tone of voice guidelines and be able to respond efficiently and effectively to consumer queries and or complaints.

Response times are taken very seriously so dedication to community management within the specified hours of coverage is very important as this is measured on a monthly basis.

An ability to translate copy for reactive posts is a desirability too.

Responsibilities:

  • Operate, manage and respond on all social media community platforms for your market/s.
  • Seek out and flag opportunities to engage.
  • Facilitate in getting technical questions answered.
  • Help grow and build the community in your market/s.
  • Engaging with fans and followers to build relationships with the community and encourage engagement.
  • Increase response times in your market/s.
  • Become a brand evangelist, maintaining a deep understanding of the client, and its audiences.

Experience/Skills Required:

  • Excellent knowledge of Social Media platforms.
  • Strong organisational skills.
  • Excellent communication skills with a keen eye for detail.
  • Experience in using Social Media management and Social publishing tools.
  • Able to thrive in an agile environment.
  • Experience working with multiple stakeholders at various levels and in different locales.

Preferred Requirements:

  • Experience in a marketing environment in a similar role.
  • Prior experience of community management or social media communications.
  • Fluent in English AND:
  • German
  • French
  • Additional European language/s is a plus, especially:
  • Italian
  • Spanish
  • Romanian
  • Polish
  • Understanding of local market knowledge/culture per language
  • Ability to translate small amounts of copy when required

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Please note, the work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center.

About Accenture

We connect deep human and business insights with the power of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, and rewarding. At Accenture, we’re reimagining business through experience.

Website: https://www.accenture.com/gb-en/services/song/marketing-transformation

Industry: Marketing & Advertising
Accenture is a global professional services company with leading capabilities in digital, marketing, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

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Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Expected salary:

Location: Birmingham

Job date: Sat, 06 Jan 2024 01:09:36 GMT

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