SSD coordinator
Job Description
Job title: SSD coordinator
Company: NHS Scotland
Job description: Specialist Services Coordinator
Salary: AfC Band 4 (£27,598 – £30,019) + unsocial hour enhancements as worked
Location: Cardonald.
Hours per week: Full and Part time Available
We have an exciting opportunity for highly motivated and dynamic people to join our Specialist Services team within the Scottish Ambulance Service (SAS). Specialist Services Coordinators play a pivotal role within the Scottish Ambulance Service, and the wider NHS. We are the single point of contact for clinicians and multidisciplinary teams across the NHS requiring access to complex and critical patient transfers and decision making. The Specialist Services Desk is based within the Ambulance Service Glasgow control room in Glasgow and are responsible for robust decision making and logistical planning to facilitate the safe and efficient transfer of patients using multi-million-pound Scottish Ambulance Service specialist assets. These assets include Air Ambulance, ScotSTAR retrieval teams, and Pre-Hospital Critical Care response. We provide a crucial coordination role within the Scottish Trauma network, to improve and optimise the health and wellbeing of the seriously injured whether that be sending a Critical Care team to the scene of the accident or one of our specialist retrieval teams to a Rural Healthcare site for escorted critical care transfer.
The specialist Services Desk is a nationally focussed department within the Ambulance Control room, comprised of a multidisciplinary team. The team is led operationally by the Specialist Services Supervisor, and you will form part of a team of four coordinators working alongside a critical care practitioner and an Air Service Coordinator from our air service providers, GAMA Aviation.
The ideal candidate will be:
- A great team player. Confident interacting within a dynamic team
- Forward thinking and open to change ideas and methodology
- Able to self-reflect personally and within a group environment during critical analysis
- Deliver and exceptional level of service while supporting their colleagues and inspiring greatness.
- Due to the challenging work we do, you must be self-aware, resilient and emotionally aware
- Understands the importance and principles of Person-Centred Care
- A logical thinker with the ability to problem solve during periods of high demand
We are offering a very challenging but rewarding role to the right person. This role comes with the following benefits –
- Annual leave entitlement is 27 days upon appointment, 29 days after five years’ service, and 33 days after 10 years’ service, plus 8 days public holidays
- Shift allowance.
- Up to 14days off in a 28 day period while working 12 hour shifts.
- Full and Part Time vacancies.
- Corporate discounts.
- NHS Pension.
- Equality and Inclusion.
- Access to Health, Wellbeing and Support Services.
- Career Progression.
- Recognition.
The specialist services desk operates 24 hours a day 7 days a week. As a co-ordinator you will be expected to work 12-hour shifts including weekends, bank holidays and festive periods. This position will be offered on a relief rostering basis where you will be given your shifts 4 weeks in advance covering substantive staff abstractions. During periods of short notice absences within the wider team, you may be asked to move at short notice in adherence with the Rostering Business Rules procedure. Relief staff automatically move into a rostered line with a permanent team when a space becomes available.
For us to recruit the ideal candidate for our team, we will ask shortlisted candidates to participate in an online typing test and if successful attend a recruitment scenario day. This will test your inter-personal skills, reasoning and logic. If successful you will be invited to a formal interview.
For more information on the role please contact –
Anthony Kavanagh or Steven Hunter
Group Exercise and Interviews anticipated to be held week beginning the 25th March 2024
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Expected salary: £27598 – 30019 per year
Location: Glasgow
