Student Caseworker at UWE, Bristol
Job Description
About the role: As a Student Caseworker you will have responsibility for your own case load providing the operational delivery of casework services to students for the university. The Student Casework Team works across the institution and is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University’s Behaviour and Health Framework. The Behaviour and Health Framework is the University’s formal process for managing student conduct, professional suitability and fitness to study and is responsible for delivering effective interventions for students experiencing escalating difficulties.
As a Student Caseworker, you will play a key role in the delivery of casework services, managing your caseload and delivering advice and guidance on casework service to the institution. Using insights from UWE casework and awareness of wider sector developments to inform your own proactive continuous improvement as well as supporting enhancements to the student experience. Based in Student and Academic Services, you will work with colleagues across professional services and academic schools to put our students at the heart of what we do.
About you: You combine knowledge and understanding of best practice in the design and delivery of effective customer service, customer support and the delivery of people-centric issue resolution.
We are keen to hear from applicants with a wide range of backgrounds and don’t need you to have direct experience of working in higher education. For example, you might currently work with people in an advice or support capacity or have a broad understanding of the context, pressures and challenges facing young people and/or adult learners today. Alternatively, you might have experience in customer services, complaints resolution or client issue handling.
We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe.
In addition to progressive pay rates, we offer a wide range of employee benefits including generous annual leave and pension schemes as well as opportunities for training and personal development.
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.
Further information
If you would like an informal discussion, please contact Jess Wood on 0117 328 2283 (Jessica.Wood@uwe.ac.uk) or Charlotte Lawrence on 0117 328 2409 (Charlotte.Lawrence@uwe.ac.uk ).
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
This is a full-time permanent post working 37 hours per week.
Interviews are likely to take place week commencing 18 March 2024.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK.
Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.
Please note that UWE does not cover any visa or health surcharge costs.
