Student Health & Wellbeing Engagement Adviser at City, University of London

Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75 countries.

In the last decade City has almost tripled the proportion of its total academic staff producing world-leading or internationally excellent research. During this period City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university.

The culture at City is built on our shared core values, which means that all employees are expected to behave according to our values: “We care, We learn, We act.”

Background

Led by the Head of Department, Student Health & Wellbeing comprises four services:

• Student Health and Wellbeing Engagement Service
• Student Disability & Neurodiversity Service
• Student Mental Health Service
• Student Counselling Service

Together, the teams offer specialist advice, mentoring and support to students during their time at the university. The service also provides consultation and guidance to academic staff and the wider university community regarding disability, neurodiversity, mental health and wellbeing and on reasonable adjustments.

Responsibilities

The post holder will have a student-centred approach, offering a pro-active, empathetic response to the diverse needs of City’s students. The complex nature of the role requires you to have an understanding of the management of vulnerable students and the additional support available to them.

You will contribute to student engagement activities, helping to raise awareness of the department and promote student wellbeing. You will manage multiple tasks simultaneously, using initiative, judgment and your excellent communication skills to support the management of students with complex needs. You will ensure that effective administrative and operational procedures are in place in order to support the growing work of the department.

Person Specification

You will possess a good understanding of the challenges faced by students in Higher Education, and an awareness of relevant legislation. You will have experience of providing excellent customer service, preferably in a similar role, as well as experience of working in an international, culturally diverse community. You will possess excellent communication skills and the ability to handle situations calmly, with empathy and discretion. Exceptional record keeping skills and attention to detail are required, along with the ability to manage a busy and varied workload.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date: 26 January 2024 at 11:59pm.

City, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions