Support Engineer
Job Description
Job title: Support Engineer
Company: Saab
Job description: Introduction
Saab UK is part of Scandinavia’s largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.
As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia.
Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.
Role Purpose
Support Engineers provide technical support to customers, projects and development teams, installing, commissioning and maintaining SAFE and related integrated systems and services. They will have comprehensive knowledge of the SAFE operating environment, configuration and functionality as well as deep expertise in system components and integrations.
Key responsibilities
- Install, maintain and support operating environment for customers and project deliveries, including hardware and server build and configuration, application and system installation and commissioning, troubleshooting and patching.
- Support maintenance of internal and hosted development environments.
- Provide 2nd and 3rd line support to customers as part of service operations team
- Testing and documentation of installations and changes
- Advising project teams and customers for technical matters relating to infrastructure and environments.
Experience/Qualifications
Essential requirements
- Demonstrable knowledge and experience in 3 or more of the following: Microsoft Windows Server; Microsoft SQL Server; Virtualisation (HyperV, VMWare); Networking (Load balancing, Firewalls, TCP/IP); Linux; Telephony/UC (SIP, ACD, VOIP); Active Directory (ADFS, domain management, users/groups, policies, certificates etc.), Hardware installation and maintenance; Cloud (e.g. Azure, AWS, SaaS deployments etc).
- Good knowledge and experience of ITIL
- Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience.
- Excellent communication skills – written and verbal.
Desirable, but not essential
- Familiarity with Agile methodologies, tools and ways of working.
- Project Management experience and/or certification (Agile PM, PRINCE2, PMI or other)
- Experience of delivering and supporting IT services to support software development.
- Certification in relevant technologies.
- ITIL Foundation certificate or higher equivalent qualification
- Knowledge of working with Quality Management Systems, Continuous Improvement tools and frameworks such as Lean, 6-sigma, ISO9001
Profile
This position would suit someone from an IT infrastructure or service delivery background, with experience working in critical delivery environments or where 99.999% availability is required (e.g., emergency control rooms, manufacturing, safety critical applications). Attention to detail, good work and time organisation and a high quality ethic are essential characteristics to be successful in this role
Expected salary:
Location: United Kingdom
