Technical Support Specialist (Microsoft 365)
Job Description
Job title: Technical Support Specialist (Microsoft 365)
Company: Talento Group
Job description: Job Title: Technical Support Specialist (Microsoft 365)Location: AnnanPosition Type: Full-timeSalary: From £30,000 per annum, depending on experienceHours: Monday to Friday, 8:30am to 5:00pmAbout Us:Our fantastic, rapidly growing client within the local region is seeking a Technical Support Specialist (Microsoft 365) to join their team in Annan.This is a great opportunity to work for one of the leading IT solutions providers in the region, offering tailored solutions to clients ranging from small businesses to larger organisations with over 1,500 users. You will join an experienced team with expertise in providing reliable support and top-tier customer service.Responsibilities:
- Provide technical support to resolve various IT issues, not limited to Microsoft 365 environments.
- Deploy and maintain Office/Microsoft 365 and Azure AD environments, ensuring smooth operations.
- Maintain advanced Microsoft 365 Services.
- Manage On-Premise and Azure Active Directory environments, including Group Policies.
- Administer and configure Intune for device management and application deployment. (Desirable)
- Coordinate departmental workloads and provide leadership and guidance as a Microsoft 365 expert.
- Collaborate with internal teams and vendors to support applications and environments.
- Perform routine network maintenance in Microsoft environments and escalate issues as needed.
- Automate repetitive tasks to improve efficiency.
- Provide customer support via calls, emails, and remote access, ensuring timely resolution of issues.
- Assist with setting up email and phone system solutions based on customer requirements.
- Install new systems at customer sites and liaise with vendor support teams as necessary.
- Update customer knowledge base with relevant information.
- Knowledge of Exclaimer (advantageous but not necessary)
Requirements:
- Excellent communication skills, both verbal and written.
- Strong work ethic with a focus on customer satisfaction.
- Clear and concise telephone manner.
- Ability to learn quickly and work well in a team.
- Uphold confidentiality and demonstrate good technical knowledge.
- Previous experience in IT support, particularly with Office 365.
- Driving licence (Clean)
- Willing to travel
- Work additional hours as required to meet SLA.
- Enrol in our Elite training program
Benefits:
- 20 days holiday per annum with additional leave options available
- Free parking and access to a company vehicle for travel to sites
- Laptop + Mobile provided
- Competitive salary offered based on candidate’s qualifications and experience
Expected salary: £40000 per year
Location: Annan, Dumfries and Galloway
