Ticketing Executive
Job Description
Job title: Ticketing Executive
Company: Byway
Job description: Company Description
We help holidaymakers love their journeys
We’re the first tech platform for flight-free holidays, and we’re on a mission to make slow travel mainstream. We help people experience the joy of journeying through lesser-known parts of the UK and Europe by train, boat and bus, and are proud to be a certified B Corporation. Founded in March 2020, we’ve raised £2.3M in government grant funding and from angel investors and regularly appear in mainstream press from the Times to the Guardian. We’ve sold over 1,000 trips, are growing 7x year on year, and have 97% five star reviews.
Job Description
We’re looking for a Ticketing Executive to take ownership of non-urgent ticketing for Byway itineraries, identifying the best ticket choices for our customers’ journeys by train, boat and bus. As our Ticketing Exec, you’ll choose tickets – balancing customer enjoyment, cost and flexibility – and you’ll know enough about booking horizons and sales/promotions to secure tickets in good time and before they sell out. You’ll manage large ticketing budgets across a pipeline of hundreds of trips with varying departure dates and ticket booking horizons.
Our ideal candidate will have experience booking complex European journeys overland (and perhaps by ferry), whether in a professional or personal capacity. We’re looking for someone who believes personally in our mission of making flight-free travel a mainstream choice and has experience of routing and ticketing in Europe, using Interrail reservations and/or full fares. We’ll work together to build on your current understanding of tariffs, booking horizons and aftersales conditions to ensure that you feel comfortable booking a wide range of tickets. You’ll love it here if you have a brilliant ability to think outside the box, and are ready to tackle the challenges of flight-free travel head on.
Your role:
- Manage ticketing logistics, including timely booking, amendments, and cancellations, with a keen eye for detail and efficiency
- Keep abreast of the latest trends in overland travel, including new routes, services, and ticketing technology, to continuously improve our offerings
- Collaborate with our routing and ops teams to align ticketing options with our unique travel experiences and devise alternatives for disrupted journeys, ensuring seamless travel for our customers in a cost-effective manner
- Support our tech and product teams in making Byway’s ticketing operations more efficient and giving our customers more autonomy over the journeys they take
- Work with our partnerships team to broker deals and negotiate with supply partners to secure the best deals and ensure availability for our trips
- Identify the most enjoyable and cost-effective ticketing options for train, boat, and bus travel across Europe
Qualifications
What we’re looking for
- Experience planning and booking overland travel, whether in a professional or personal capacity and a willingness to build on your existing expertise to align with Byway practices
- A passion for slow travel with a few favourite routes in one or more Byway regions and a good working knowledge of European rail geography, timetables and ticketing
- Strong operational skills, able to confidently work through a pipeline of tasks and deliver great results to time and budget
- An extraordinary eye for detail with quick thinking, agility and creativity in problem solving
- An ability to thrive in a dynamic, collaborative environment, contributing to team goals and sharing insights across teams, including tech and product
- Excellent communication and interpersonal skills, capable of fostering strong relationships with our team, partners and occasionally, customers
- An ability to make decisions that maximise customer enjoyment while operating within company guidelines
Additional Information
What we offer
- £27,000-£31,000 p.a. depending on experience
- Company ownership through equity
- Remote-first, flexible working
- 80 hours whenever: flexi-working across two week periods
- 20 days wherever: work when you like and where you like for most of the month
- 2 days together: join us in London two days each month including our monthly social
- A funded a day a week in a coworking space
- One cost-price Byway holiday per year and agency rates with Eurostar for you and your family/friends
- 33 holidays days a year (including bank holidays) and an optional extra two days if you travel flight free with Climate Perks
- An annual autumn Away Afternoon and optional Weekend Away in spring
Interested?
We’re committed to building a diverse culture and are eager to receive applications from all backgrounds. All applicants will receive consideration for employment without discrimination.
How to apply
Please apply here with your CV and a covering letter explaining why you’d be great at this role. We’re more interested in your cover letter than your CV.
The process
If we like your application, we’ll set up a 20 minute call for you and Ricardo, our Talent Lead. If you do well, we’ll ask you to complete a short exercise so we can gauge how you might respond to some of the core tasks involved in the role. After that, there will be a 45 minute call with a couple of members of our Ops and Transformation teams. The third and final interview is 1.5-2 hours and is focused on us getting to know you, and you getting to know Byway. It will be with Becca, our Trips Manager and Cat, our Founder/CEO. If that’s great, we move to job offer and references!
We offer flexible scheduling for our multi-stage interview process and are open to adjustments based on candidate needs.
Applications close
Friday 29th March 2024
Expected salary: £27000 – 31000 per year
Location: London
