Unified Communications Platform Analyst
Job Description
Job title: Unified Communications Platform Analyst
Company: Canopius
Job description: Unified Communications Platform Specialist (Junior Cloud Engineer)
The Role
With Group IT-based in London and Manchester, we are expanding the in-house Azure Infrastructure team with a Unified Communications as a Service analyst to support the transformation and the future growth of the business within the Tech function. Following the successful lift & shift of servers and services to Azure, the role will understand the server architecture across the Group, and will oversee and manage the changes and support provided by third party providers and be primarily responsible for the ongoing running and maintenance of our Unified Communications platform. The role will be looking to modernise and simplify our environment, working with the architect function and third-party vendors to develop and deliver roadmaps towards automation and efficiencies across the environment.
The role is based in the Canopius Tech & Data hub in Manchester with occasional travel to the London office. Hybrid home working is supported.
Responsibilities will include:
- Monitoring and responding to incidents across the Unified Communications Service.
- Providing technical support to internal teams through trouble ticket resolution and escalation when necessary.
- Performing emergency configuration changes across various components of the Unified Communications Service.
- Conducting root cause analysis for production errors and maintaining Business Continuity schedules for the Unified Communications Service.
- Implementing planned configuration changes for various components of the Unified Communications Service.
- Identifying areas where Automation Frameworks are needed for maintenance and troubleshooting procedures and implementing them accordingly.
- Pro-actively identify, always diagnose and resolve information and security issues while adhering to group policies and processes.
- Follow change control procedures and submit/mange changes at the weekly Change Advisory Board (CAB).
Skills and experience:
- Experience of supporting UCaaS solutions
- Experience a similar technical environment and will be familiar with Incident, Problem and Change Management processes.
- Incident Management
- Experience supporting Voice Technology
- Experience supporting Open-Source Web Servers
- Linux and Windows Administration
- Underlying voice protocols i.e. SIP, RTP/SRTP
- Excellent written and verbal communication
- Excellent documentation skills
Our benefits
We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health.
About Canopius
Canopius is a global speciality (re)insurer with underwriting operations in Australia, Bermuda, Singapore, the UK and US. We are privately owned and one of the leading insurers in the Lloyd’s of London insurance market.
With a growing demand for data, analytics and research, we are investing in a new global Canopius Tech and Data Hub in Manchester. Underpinning our growth and expansion ambitions are our technology capabilities, with increased investment into insuretech, analytics and research. We are recruiting a diverse group of data and technology talent across all levels of experience.
At Canopius we foster a distinctive, positive culture which enables us to bring our whole selves to work to flourish as people, and build a business which delivers profitable, sustainable results. Canopius operates a flexible, hybrid working model and is committed to providing an environment that challenges employees to be their best and where everyone’s unique contributions are recognised, valued and respected.
We are fully committed to equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds.
We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments.
Expected salary:
Location: Manchester