WAREHOUSE ADMINISTRATOR & CUSTOMER SUPPORT ADVISOR
Job Description
Job title: WAREHOUSE ADMINISTRATOR & CUSTOMER SUPPORT ADVISOR
Company: Owens Group
Job description: Owens Group are looking for a Warehouse Administrator & Customer Support Advisor for our Operation in CardiffWorking Hours: 09:00 – 18:00 Monday to FridaySalary: £28,000 per annumThe ideal candidate will possess the following:· Transport & Stock Management· Working with computerised systems· Problem solving/logical thinking· Working unsupervised, continually managing time and prioritising work to meet tight corporate deadlines.Specific Skills· Computer skills – Excel· Good communication skills, interaction at all levels internal and external.· Geographical knowledge· Team player with a flexible Can-Do attitudeThe Role:· Managing order / deliveries on the computerized system.· Carry out stock checks and stock counting working with the Warehouse Team. Liaising any discrepancies back to the customer and team internally.· Collate and file all forklift check sheets and associated documentation.· Communicate courteously with customers by telephone, email, fax, letter and face-to-face.· Investigate and solve customer issue. Ensure all discrepancies are dealt with and entered onto the computer system .· Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly with that in the warehouse.· Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.· Ensure delivery times are on Stirling and failures are logged on CS Tracker· Ability to develop on-going rapport with customers and colleagues and obtain relevant information (and documents) from all parties.· Ability to build strong professional relation with customers / colleagues.· Support Customer Service Team during busy periods.· Any other duties as required.Owens Group is committed to equality of opportunity.Company discount benefits
Expected salary: £28000 per year
Location: Cardiff
